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Privacy Policy

This translation is provided for convenience. If it differs from the English version, the English version applies.

Last updated October 3, 2026

This policy explains what Islamic Souls (operated by Islamic Souls LLC) collects and how it is used. Contact: info@islamicsouls.com or (844) 732-1055.

What is public

The details a family adds to a memorial — the person's name, dates, city, community, resting place, majlis details, story, photos and keepers' first names — are published on the memorial page. Listed pages appear in search; private-link pages only open from their link. A living member's prepared page shows only what they choose (at least their first name, last initial and a saying they pick), plus any photos and stories they tick to share now. When a visitor adds a photo, letter or story to a page, it is shown with the name they give. Please don't add private details about living people.

What we collect privately

  • Your name, email and (optionally) phone number when you create a page or request a meeting.
  • Keepers' names and email addresses, so they can sign in and manage the page. If you set a username and password, the password is stored only as a one-way scrambled code.
  • Gifts and invitations: the giver's name and email, the recipient's name and email and/or phone number, and the message — used only to deliver the gift or the one invitation, and to send receipts. We don't contact someone you invite again unless they sign up.
  • Burial cost quotes: the phone number (and any name, email and age) you give, passed only to the licensed life insurance agent who calls you about final expense coverage, with your permission.
  • Feedback and testimonials: what you send us. Feedback is seen only by the people who run Islamic Souls; testimonials you publish are shown on the site with the name you choose, until you remove them.
  • Contribution credits: your name and email, so we can send your receipt and the link that brings your credits to another device. Your email is never shown with what you add.
  • Reports of a living member's passing: the reporter's name, email, phone, relationship and note are shared with that member, so a mistaken or false report is visible to them.
  • Payment records (amount, date and the Square payment ID). Card details are entered into Square's secure form and never reach our servers.
  • For living members: your profile, successors' names and contact details, private messages and your will (PDF). These are stored privately and never shown publicly while you live; after a confirmed passing they are shared only as you chose.
  • A one-way scrambled version of your IP address, kept briefly to prevent spam and abuse (for example, repeated sign-in attempts).
  • Visit counts: which page was opened, the website that linked to it, your country and whether it's a phone — counted without cookies. To count each visitor once a day we use a one-way scrambled code made from that day's date, your IP address and browser, which can't be turned back into either and changes every day, so no one is followed from day to day. Memorial and notice pages are counted together, never by name.

We do not use advertising trackers or sell personal information.

Private submissions

Anything a member marks private — a will (including a will uploaded on a free account), a private message to family, private photos, the password vault, amanat kept in trust for someone — is encrypted when it's stored, and every video is stored encrypted. Islamic Souls staff cannot read private submissions. Our admin tools show only what any visitor to the site could see, plus account and payment records. Private items are opened only by the site's own rules: for the member while they live, and after a confirmed passing for the successor(s) the member chose.

How it's used

To publish and manage memorials, process payments, send sign-in links and important notices (such as a failed monthly payment), answer your messages, and keep the service safe.

Who we share it with

Only the services that run Islamic Souls: Square (payments), Netlify (hosting and storage), Backblaze or Cloudflare (video storage, encrypted at rest), Resend (email), Twilio (text messages and phone codes — mobile numbers and consent to receive texts are never sold or shared with anyone for their marketing; see our SMS terms) and Google (if you book a Google Meet, and when someone taps “Translate” under a story, journal entry or message — that text is sent to Google Translate to be translated for them and is not stored by us; and when someone uploads a voice note to add family members to a tree, the audio is sent to Google Speech-to-Text to be turned into words and is not stored by us), and Anthropic (the “Ask us” assistant: questions you type there are sent to Anthropic’s Claude to be answered; we do not store them, and the conversation is kept only in your browser tab — except when you give feedback in the chat (a suggestion, a problem, a complaint), which the assistant summarises and sends to our team by email together with the page you were on and, if you are signed in, your account email; and when a member taps “Write my biography”, their About me, the milestones of their life road and the names and relationships in their family tree are sent to Claude to write the biography — the biography is kept on their page, and the material sent is not stored by Anthropic for training). These services may process data in the United States. They may only use the data to provide their service to us. We may also share information if the law requires it.

How long we keep it

Memorial content is kept for as long as the page exists. Payment records are kept as tax law requires. Abuse-prevention data is kept for a short period. Ask us any time to correct or delete information about you, or to remove a page you manage.

End-to-end encryption. A member can turn on end-to-end encryption from their Manage page. Their private letters, private message, password vault and estate map are then sealed in their own browser before they reach us, with a key that only their recovery code — and, after their passing, the family code kept with their will — can open. We cannot read these, recover them or reset the codes; if both codes are lost, they cannot be opened by anyone. Will files, photos and videos are encrypted on our servers, but not yet end to end.

Deleting your account. You can delete your account yourself, on the website or in the app, at islamicsouls.com/account-delete. Your own page, will, letters, photos, videos and password vault are erased permanently and cannot be recovered. Memorial pages you look after for someone who has passed stay online for their family. If someone searches your name afterwards, they only see your first name, your last initial and that you had a page. We keep a record of the payments made (amount, date and payment reference — no content) as tax law requires. You are welcome to sign up again at any time.

Children

Islamic Souls is for adults. Pages may honor children who have passed, but they must be created by an adult family member.

Changes

If we change this policy we'll update the date above and email managers about important changes.